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Issue Details
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For issue reports, please add a description of your media workflow and configuration and a test case to replicate for our support team.
  • What is the stream setup (Workflow, Encoder, Frame Size, Bitrate)?
  • Is the stream live now?
  • How can this issue be replicated?
  • Which platform(s) are affected, OS, Browser ?
  • also see docs.nanocosmos.de

  • Support level / Severity levels (dependent on your business agreement for priority support): target reaction times:
    General guidance: < 24 hours System impaired: < 12 hours Production system impaired: < 4 hours Production system down: < 1 hour